Grievance Redressal Policy
Last updated: 1 January 2026 • Effective date: 1 January 2026
1. Statutory Basis
In accordance with the Information Technology Act 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021, and the Digital Personal Data Protection Act 2023, CYBERTECH LLC has established this formal Grievance Redressal Mechanism for Quik Rupee.
2. Appointed Officers
First level: grievance officer
Name: To be appointed
Email: grievance@quikrupee.in
Address: CYBERTECH LLC, 105/1 Teryan St, office 601, Kentron 0009, Yerevan, Armenia
Initial escalation for platform complaints, data correction, or service feedback.
Second level: nodal officer
Name: To be appointed
Email: nodal@quikrupee.in
Address: CYBERTECH LLC, 105/1 Teryan St, office 601, Kentron 0009, Yerevan, Armenia
Secondary escalation if an issue is unresolved after 15 business days.
3. Grievance Resolution Timelines
| Stage | Action | Statutory Timeline |
|---|---|---|
| Stage 1: Filing & Acknowledgment | User submits grievance via email to grievance@quikrupee.in. System registers ticket and generates unique grievance ID. | Within 3 business days |
| Stage 2: Investigation & Review | Officer examines server logs, data records, or communications history to address the concern. | Within 15 business days |
| Stage 3: Final Resolution | Formal written response detailing the outcome, remedial action, or justification delivered to complainant. | Within 30 days max |
4. Regulatory Escalation
If a consumer is not satisfied with the resolution provided by CYBERTECH LLC, they retain the right to escalate matters to relevant authorities in India:
- Data Protection Matters: Data Protection Board of India (under the DPDP Act 2023).
- Cyber Fraud / Misuse: National Cyber Crime Reporting Portal (cybercrime.gov.in) or Helpline 1930.
- Third-Party Financial Institutions: Reserve Bank of India Complaint Management System (cms.rbi.org.in) for direct complaints regarding specific regulated entities.